We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

Returns & Refunds

A 60-Day, No-Risk Guarantee

We believe you should feel completely confident bringing Range into your backyard. That’s why every Tesni Outdoor Living product is backed by a 60-day, no-risk return window.

If you’re not satisfied for any reason within 60 days of delivery, we’ll make it right. Guaranteed.

How It Works

If you decide Tesni Outdoor Living isn’t the right fit:

• Contact  Ken@TesniLLC.com within 60 days of delivery

• We’ll schedule pickup of your product

• Once returned, you’ll receive a full refund

No restocking fees. No complicated process. No stress.

We’ll Handle the Heavy Lifting

These are substantial products, and we don’t expect you to figure out logistics on your own. If a return is needed, we’ll coordinate pickup directly and guide you through every step. Our goal is to make the experience as straightforward as the products themselves.

Our Promise

We design, test, and build Range products to a higher standard because we expect them to stay in your backyard for years.

If it’s not right, we’ll take care of it. That’s it.

To start a return, you can contact us at ken@tesnillc.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ken@tesnillc.com.